FAQs
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Booking & Payment
How do I schedule a ride?
Call 720-272-1252, use the trip request form on the contact page, or use the booking form on the home page. Let us know the pickup time, both addresses, and whether the passenger is ambulatory or uses a wheelchair.
How does payment work?
PeakCare is private pay only. We do not bill Medicaid or insurance. Call us for a straightforward quote before you book.
What areas do you serve?
We serve communities across Colorado. Call us to confirm we cover your pickup and drop-off locations before you book.
Can I book recurring dialysis rides?
Yes. Standing rides to dialysis, rehabilitation, and detox centers are booked once and repeated on your treatment schedule.
How far in advance should I book?
We recommend booking at least 24 hours ahead. For standing rides or a short-notice trip, call 720-272-1252 and we will tell you what we can cover.
What payment options do you accept?
PeakCare is private pay only. We do not bill Medicaid or insurance. Call us and we will quote your trip up front, with no surprise charges.
Service Questions
Do you provide wheelchair-accessible vehicles?
Yes. PeakCare provides both ambulatory and wheelchair transportation. Wheelchair vehicles use secure loading, and drivers assist from the door to the vehicle and back.
Can a family member ride along?
In most cases a companion may ride along. Please mention it when booking so we can plan for the extra seat.
Do you offer hospital discharge transport?
Yes. Hospital and facility discharges are one of the care settings we serve, and we can coordinate the pickup with your care team.
Can I get same-day or urgent rides?
Call 720-272-1252 and we will let you know whether we can cover a same-day trip. Availability depends on the schedule already booked that day.
How do your drivers assist passengers?
Our drivers are trained to assist ambulatory and wheelchair passengers, including secure wheelchair loading and door-to-door support.
What should I do in a medical emergency?
PeakCare provides non-emergency medical transportation only. For a life-threatening emergency, call 911 immediately.
Book a Ride
Request Your Medical Transportation
Schedule your non-emergency medical ride or send us a message. Our dispatch team responds promptly to all trip requests.
